Shipping Policy – Bubsy Makeup
Effective Date: December 27, 2024
Address: 3752 Koontz Lane, North Hollywood, California, United States
Phone Number: 818-764-7179
Email: info@bubsymakeup.com
Website: bubsymakeup.com

At Bubsy Makeup, we are committed to delivering your orders promptly and securely. This Shipping Policy provides details about our shipping methods, delivery times, and associated costs. By placing an order with us, you agree to the terms and conditions outlined in this policy.

1. Shipping Methods & Delivery Times

We offer a range of shipping options to ensure your order arrives in a timely manner. Delivery times are estimates and can vary depending on the shipping method, destination, and any unforeseen delays.

  • Standard Shipping (Domestic)

    • Delivery Time: 5–7 business days
    • Cost: Free on orders over $50; otherwise, a flat rate of $5.99 will be applied.

  • Expedited Shipping (Domestic)

    • Delivery Time: 2–3 business days
    • Cost: $14.99 (depending on location).

  • Express Shipping (Domestic)

    • Delivery Time: 1 business day
    • Cost: $24.99

  • International Shipping

    • Delivery Time: 7–21 business days, depending on the destination
    • Cost: Calculated at checkout based on the destination country.

2. Order Processing

  • Order Processing Time:
    All orders are processed within 1-2 business days from the time of purchase, excluding weekends and holidays. Please note that during busy periods (e.g., holiday seasons), processing times may be slightly longer.

  • Order Confirmation & Tracking:
    Once your order has been processed and shipped, you will receive a confirmation email with tracking details. You can track your order through the provided tracking number.

3. Shipping Locations

  • Domestic Shipping:
    We currently ship to all U.S. states and territories, including Alaska, Hawaii, and Puerto Rico.

  • International Shipping:
    We ship to selected international locations. International shipping costs and delivery times will vary based on the destination. Customers are responsible for any customs duties, taxes, or fees that may apply to international shipments.

4. Shipping Restrictions

  • P.O. Boxes and APO/FPO Addresses:
    We do not currently ship to P.O. Boxes or APO/FPO addresses.

  • Restricted Countries:
    Some countries may be restricted from receiving shipments due to local laws or shipping carrier policies. If we are unable to ship to your country, we will notify you before processing your order.

5. Shipping Fees

  • Free Shipping:
    We offer free standard shipping on orders over $50 within the U.S.
    (Please note that free shipping does not apply to expedited or express shipping options.)

  • Shipping Fees:
    Shipping fees will be calculated based on the selected shipping method and delivery destination. Fees will be displayed at checkout before you confirm your order.

6. Damaged or Lost Items

  • Damaged Items:
    If you receive a damaged or defective product, please contact us immediately at info@bubsymakeup.com. We will resolve the issue by issuing a refund, replacement, or store credit, depending on your preference.

  • Lost Shipments:
    While we take every precaution to ensure safe delivery, we are not responsible for lost or stolen packages once the carrier has confirmed delivery. If your package is lost or stolen, please contact the carrier directly. If you need assistance, contact us at info@bubsymakeup.com, and we will assist you in resolving the issue.

7. Signature Requirement

  • Signature upon Delivery:
    For certain orders (such as high-value items), a signature may be required upon delivery. If you are unavailable to sign for the package, the carrier will leave instructions for rescheduling delivery.

8. Address Accuracy

Please ensure that your shipping address is accurate and complete. Bubsy Makeup is not responsible for shipping delays or additional charges resulting from incorrect or incomplete addresses provided by the customer.

9. Shipping Delays

While we strive to ensure timely delivery, shipping delays can occur due to factors beyond our control, such as carrier delays, weather conditions, or high order volume during peak seasons. We recommend allowing for some flexibility in delivery timeframes and checking the tracking information for updates.

10. Customer Support

If you have any questions or concerns regarding your shipment or this Shipping Policy, please feel free to reach out to our customer support team:

Our customer support team is available Monday through Friday, from 9 AM to 6 PM PST.

Bubsy Makeup reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on our website, so please review it periodically for updates.

Thank you for shopping with Bubsy Makeup! We look forward to delivering your beauty products right to your door.